SEBI Mandatory
Grievance Redressal
ExpertsBazaar is committed to addressing all client complaints promptly and fairly. This page outlines the complete grievance redressal process for both RA and IA services.
RA Service
INH000020679
IA Service
INA000019974
Contact
RA Escalation
BSE RAASB
IA Escalation
BSE IAASB
Three-Step Redressal Process
Follow these steps in order. Each step must be completed before proceeding to the next.
1
Contact ExpertsBazaar Directly
Email your complaint to [email protected] with full details of your complaint including your name, registration/enrolment details, the nature of the complaint, and any supporting documentation. We will acknowledge your complaint within 3 business days and aim to resolve it within the timeframes below.
🕐 RA complaints: 7 business days
🕐 IA complaints: 30 days
2
Escalate to BSE Administration Body
If your complaint is not resolved within the timeframe above, or you are unsatisfied with the resolution, escalate to the relevant BSE supervisory body depending on the service:
- RA Complaints (INH000020679): BSE Research Analyst Administration and Supervisory Body (RAASB) — via the BSE intermediary portal
- IA Complaints (INA000019974): BSE Investment Adviser Administration and Supervisory Body (IAASB) — via the BSE intermediary portal
3
File via SEBI SCORES Portal
If your complaint remains unresolved after escalation to the BSE body, you may file a complaint directly with SEBI via the SCORES (Securities and Exchange Board of India Complaints Redress System) portal. SEBI SCORES is available at scores.sebi.gov.in. You will need your complaint reference number from Steps 1 and 2.
🕐 Final escalation to SEBI
Escalation Bodies & Contact Details
For RA Service · INH000020679
BSE RAASB
BSE Research Analyst Administration and Supervisory Body. Regulates and oversees SEBI-registered Research Analysts including ExpertsBazaar RA services.
BSE India Portal ↗
For IA Service · INA000019974
BSE IAASB
BSE Investment Adviser Administration and Supervisory Body. Regulates and oversees SEBI-registered Investment Advisers including ExpertsBazaar IA services.
BSE India Portal ↗
SEBI · Final Escalation
SEBI SCORES Portal
Online complaint platform for investors to lodge complaints against SEBI-regulated entities. Available 24/7 at scores.sebi.gov.in. Track complaint status online.
SEBI SCORES ↗
ODR · Online Dispute Resolution
SEBI ODR Portal
SEBI’s Online Dispute Resolution platform for resolving disputes between investors and market intermediaries through conciliation and arbitration.
SMART ODR ↗
Submit a Complaint
Use the form below to submit your complaint directly to ExpertsBazaar. Alternatively, email [email protected] with full complaint details.
Please include: your full name, registered email/phone, service type (RA or IA), enrolment/registration date, nature of complaint, and any relevant documentation.
Grievance Submission Form
Replace with GHL iframe once form F05 is created
Form: Grievance Submission · Pipeline: Complaints & Grievances
What to Include in Your Complaint
- Your full name and registered contact details (email/phone used at enrolment)
- Service type: RA programme (INH000020679) or IA advisory (INA000019974)
- Date of enrolment or engagement
- Clear description of the complaint and the outcome you are seeking
- Any supporting documentation (emails, receipts, screenshots, agreement copies)
- Date of the incident or issue
Our Commitment
- All complaints are acknowledged within 3 business days of receipt
- RA service complaints are targeted for resolution within 7 business days
- IA service complaints are targeted for resolution within 30 days
- All complaints are recorded and maintained per SEBI record-keeping requirements
- If we are unable to resolve your complaint within the stated period, we will inform you of the reason and expected resolution timeline
- We do not charge any fee for handling complaints
Offices
Branch Office (Primary): C-24, 4th Floor, Signature Global Park-2, Sector-36, Sohna, Gurugram – 122103, Haryana
Registered Office: Flat No. 202, Dall Mill Road, Uttam Nagar West, New Delhi – 110059
Email: [email protected]