Grievance Redressal
We take every complaint seriously. Tell us what went wrong — our team will acknowledge your complaint within 3 business days and work to resolve it fairly.
You can submit your complaint through any of the following channels. We respond to all complaints within 3 business days.
Here's exactly what happens after you submit a complaint to us.
Fill in the form below and it goes directly to our Grievance Officer. Alternatively, email [email protected] with your complaint details.
- Your full name and the registered email/phone used at enrolment
- Service type: RA programme (INH000020679) or IA advisory (INA000019974)
- Date of enrolment or engagement
- A clear description of the complaint and the outcome you are seeking
- Any supporting documents — emails, payment receipts, screenshots, or agreement copies
- Date of the incident or the issue you are raising
- Every complaint is acknowledged within 3 business days of receipt
- RA service complaints targeted for resolution within 7 business days
- IA service complaints targeted for resolution within 30 days
- If we need more time, we will inform you proactively with the reason and revised timeline
- All complaints are recorded and maintained confidentially
- No fee is charged for raising or handling a complaint
- Your complaint is reviewed personally by the Grievance Officer — Ashutosh Kumar Gupta
Branch Office (Primary): C-24, 4th Floor, Signature Global Park-2, Sector-36, Sohna, Gurugram – 122103, Haryana
Registered Office: Flat No. 202, Dall Mill Road, Uttam Nagar West, New Delhi – 110059
Email: [email protected]